Issue 1: family/visitor presence in the ER

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Problem definition:

-In the emergency rooms, there is a lack of place for the families/visitors of the patient. Can creating a space and/or purpose for the families start to change the attitudes or circumstances regarding them being "in the way"?


-It has been shown that the presence of family during an ED visit helps to improve the patient experience and has also been shown to have a positive effect on recovery.

Measuring the Problem:

-Giving a patient satisfaction survey will give us an idea of the effectiveness of our improvement of this issue.

-It may be helpful to administer a doctor/nurse survey as well to judge whether these methods help to improve the experience and/or outlooks of the staff towards the presence of family in the ER.