Frank Crittenden

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I am a PhD student in the School of Building Construction, with a minor in Healthcare Design. For the past twenty years I have worked as a program manager for large design and construction projects, including healthcare, hospitality, and entertainment projects. I have undergraduate degrees in Architecture and Construction Management from Auburn University, and a law degree from the University of Georgia. After completing my PhD I plan to move into an academic setting in a construction management or architecture program.

Daily Reflections

September 13, 2012: Pecha Kucha presentations - very informative and interesting how some issues were raised by almost everyone, with a few strays that were very insightful. Craig's advice that we should not jump to a conclusion with out first identifying (and validating) the problem was a good reminder - we need to identify a specific problem (patient or work result, or an impact on a work function), then look to the cause(s), before we begin working on a solution.

The Design Council, a UK royal charity, has developed an Accident & Emergency (A&E) toolkit to indentify design issues in emergency departments and publicize process and design improvements. They have identified eight points of design improvement in the department where it is possible to improve patient outcomes and satisfaction and improve staff efficiency and effectiveness: [1] They have specifically focused one project on reducing violence and aggression in the A&E department: [2]

September 18, 2012